Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off within 7 days

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. Make sure to pack the item(s) as safely as possible.  Extra packing materials and/or boxes may be necessary.  Any damage that is not covered due to insufficient or improper packaging will be the responsibility of the customer and will not be covered by HORNE.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 5-7 business days.

What items are returnable?

  • Items delivered in the last 15 days.  See below for exceptions.

What items are non-returnable?

  • Items marked as special order under notice on product page
  • Outlet items or sale items
  • Gift cards
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